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Withdraw the notice of termination and prevent data deletion

After the contract ends, the subscription area will be blocked and the data will be deleted as stated in our General Terms and Conditions.

How can I withdraw a cancellation?

You can cancel a cancellation yourself up until the end of your subscription. If the cancellation is withdrawn, all data will be retained and will not be deleted. To do this, proceed as follows:

  1. Open the "Clockodo Contract" section.
  2. Click on "Withdraw cancellation."
  3. After the cancellation is withdrawn, the account will be retained and the data will not be deleted.

After the cancellation is withdrawn, the account will be continued. Access to the account will be restored, and an invoice will be generated accordingly.
After an extraordinary cancellation or a change of plan, you cannot withdraw the cancellation yourself; even then, Customer Service will be happy to help you.

What applies to the permanent deletion of data?

The permanent deletion of data after termination cannot be postponed. If you do not withdraw the cancellation in time, Clockodo will delete the account irrevocably.

What happens in the event of reactivation?

In the event of reactivation, Clockodo will withdraw the cancellation, continue the account, and invoice the relevant license accordingly.